Haikini Exchanges & Returns
Haikini(c) aims to provide every lady with the perfect swimsuit for the sun and the waves. However, in the rare case that the customer needs an exchange, please follow the steps below for a seamless experience:
STEP 1: Email firstname.lastname@example.org with the following information
Reason for exchange-
STEP 2: Complete an exchange form*
Haikini(c) will provide an exchange form TO BE INCLUDED IN YOUR RETURN PARCEL. Please fill in the the form and PRINT IT OUT. We will only accept parcels with the exchange form included.
STEP 3: Send it over!
Please make sure that Haikini is safely packed in its original pouch that it came with. WE STRONGLY RECOMMEND that you choose tracked shipping. Haikini will not be responsible for parcels lost in the shipping process. In the case that we have sent a wrong order, please keep your shipping receipt and we will credit it back to you.
STEP 4: Get a confirmation email from us!
Once we have received your parcel, inspection of the swimsuit will be done to make sure that it is valid for exchange. We will send you a confirmation email for your exchange within 1-5 business days. You will be notified once the right Haikini starts swimming to you!
*For Local (SG) orders, flexibility in delivering exchanged orders are available eg. Meet-ups
TERMS OF EXCHANGE
- Exchange is valid within 7 days upon receiving your Haikini
- Customer MUST contact email@example.com the title [SWIMWEAR EXCHANGE]
- All items that are discounted, purchased on sale (including promotion codes) are not valid for exchange
- We only exchange swimwear in their original packaging- it must be clean, unworn, unwashed swimwear with hygiene liners attached
- Customer has to bear the shipping costs
- Shipping and handling charges are non-refundable
- Currently we only offer exchange of REGULAR-PRICED items, returns and store credits are not yet available (sorry!)
- Exchange is only valid for the same style in a different size
- If said style is out of stock, exchange is only valid for an available item that is the same price, or priced lower than the original
- If we have sent you a wrong size or order, we will bear all shipping costs
Haikini is a Singapore online swimwear brand that focuses on creating beautiful printed surf bikinis. The independent label centers around the surf lifestyle.