Haikini Exchanges & Returns

Our goal is to to provide you with the perfect swimsuit for the sun and the waves. However, if you are based in Singapore and need a size exchange, please follow the steps below for a seamless experience:

STEP 1: Email hai@haikini.co with the following information

Name:
Order Number:
Reason for Exchange:

STEP 2: Send it over via Registered Shipping (SingPost)

Please make sure that Haikini is safely packed in its original pouch that it came with. We strongly recommend that you choose registered shipping. Haikini will not be responsible for parcels lost in the shipping process. 

STEP 3: We send out your new item

Once the item arrives at our Singapore HQ, we will proceed to send you your new requested size. An additional $5 will be applicable to cover shipping & handling fees within Singapore. Do take note that since we are fulfilling all orders from Bali, your new exchanged item will be batch shipped with other orders. This will take approximately 10-12 business days to reach you, if you reside in Singapore.

TERMS & CONDITIONS FOR SIZE EXCHANGES

  • Exchange is valid within 21 days after we send out
  • Items that are discounted, purchased on sale (including promotion codes) are not valid for exchange
  • We only allow swimwear in their original packaging- it must be clean, unworn, unwashed swimwear with original hygiene liners attached.
  • Customer has to bear the cost for postage for exchange of sizes
  • Shipping costs back to Haikini are non-refundable and to be paid by the customer